Robin and I landed in Bangkok on Friday night local time. As we left the jetbridge, we noticed a beautiful Thai woman holding a sign with Robin’s name on it – the kind you usually see limosine drivers holding. This wasn’t at the street curb – she met us at the gate as we exited the plane.
She had some unfortunate news, she said. Robin’s suitacase didn’t make the transfer. We were to meet someone at Baggage Claim 21 for further instructions, she said.
We passed through customs, and there was another smartly-uniformed agent, again holding up a sign with Robin’s full name on it. We filled out all the paperwork (which means SHE filled out all the paperwork while my wife practiced her native Thai language and I tried to look humble).
Good news: The other two bags made it.
Bad news: The one with Robin’s hair care stuff didn’t.
Making the good news bearable: Somebody actually treated a passenger like a customer or an honored guest, and thought in advance about what OUR needs were. The bag will be delivered tonight, when we can tell them exactly where to bring it.
Hey, lost luggage happens. But has anybody ever printed YOU a limosine sign and displayed it at YOUR gate?
Having lived in Thailand for 12 years let me say, enjoy this moment. If you are visiting the country for fewer than 3 weeks you will never see the truth of this country. Ignorance is bliss in this situation.
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